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Guidance: Redress of individual grievances: service complaints (JSP 831)

来源: Ministerio da Defesa Reino Unido在原始来源打开 ↗
14/10/2026 às 13:281 浏览
Foto: OGL v3.0 - UK MoD / Ministerio da Defesa Reino Unido
Guidance Redress of individual grievances: service complaints (JSP 831)

A guide for Ministry of Defence (MOD) service and civilian personnel on the application of policy for service complaints.

Updates to this page

From: Ministry of Defence Published: 2 February 2012 Last updated: 14 October 2026
Show all updates
  1. 14 October 2026

    Updated: 'Service complaint application to appeal form'.

  2. 14 October 2026

    Updated: 'Redress of individual grievances (service complaints): policy', 'Redress of individual grievances (service complaints): procedure', 'Service complaint form', 'Service complaint application to appeal form' and 'Equality analysis'.

  3. 1 April 2026

    This guide has been updated to reflect the Office of the Armed Forces Commissioner coming into force on 1 April 2026.

  4. 8 September 2025

    Updated Redress of individual grievances (service complaints): policy and procedure. Added 'Equality analysis'.

  5. 8 April 2024

    Updated JSP 831 and supporting documents.

  6. 3 October 2023

    Updated Redress of individual grievances (service complaints): guidance and directive, and updated Service complaint form.

  7. 15 June 2022

    Updated: documents on webpage.

  8. 24 August 2021

    Updated: JSP part 1 and 2.

  9. 16 October 2020

    Updated JSP 831 part 1, 2 and Annex F.

  10. 21 January 2016

    Updated the JSP parts 1 and 2 and added Annex F Service complaints form.

  11. 4 January 2016

    Added part 1 directive and part 2 guidance.

  12. 28 May 2015

    Added related information link to Police cautions: action taken by MOD against service personnel (December 2008 to September 2011).

  13. 23 September 2014

    Added updated JSP 831 and annex F.

  14. 2 February 2012

    First published.

Documents

Redress of individual grievances (service complaints): policy

PDF, 427 KB, 29 pages

Redress of individual grievances (service complaints): procedure

PDF, 1010 KB, 109 pages

Service complaint form

PDF, 206 KB, 7 pages

Service complaint form

ODT, 19.1 KB

This file is in an OpenDocument format

Service complaint application to appeal form

PDF, 129 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format
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Service complaint application to appeal form

ODT, 17.5 KB

This file is in an OpenDocument format

Equality analysis

PDF, 332 KB, 6 pages

Details

The aim of this Joint Service Publication (JSP) is to provide guidance on the procedures to follow in order that statutory complaints (service complaints) raised by service personnel and former service personnel are handled and resolved in accordance with legislation, using a process that is efficient, fair and transparent.

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来源
Ministerio da Defesa Reino Unido
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