How does a city hear what’s not working?

Badge collected, a first look inside, and an advance screening of Hotline Beijing 2. From families seeking insurance coverage for rare-disease medication to traffic and noise during road repairs, everyday challenges raise a vital question: How do residents guide improvements in a city? Follow CGTN’s Yu Qiuyuan over the next three days at the 2026 Beijing Forum on Swift Response to Public Complaints, as delegates from around the world exchange experiences and explore how cities can respond better.